Organizations must move from executing uncoordinated efforts within silos to launching digital transformation initiatives, organized around Customer Journeys and keeping in mind that the customer journey can score low on satisfaction, even when individual touchpoints are performing well.
Business is moving faster than ever, and IT needs to move along with it or get left behind. IT can lack the capacity and flexibility to meet organizational needs. Use Agile principles to focus on value and deliver high-quality services.
Organizational change management has been a huge weakness for IT departments and business units, putting projects and programs at risk – especially large, complex, transformational projects. Don’t leave change up to chance.
See in this summary what are the technologies trends for 2021. Six tech trends will help organizations thrive through change: Distributed Autonomous Organizations, Self-Sovereign Cloud, Digital Sustainability, Machine Learning by Design, Citizen Dev 2.0 and Venture Architecture.
Get ready to exchange data products in the data marketplace. By embracing DaaS, companies can improve the agility of data workloads, reduce time-to-insight, and increase the reliability and integrity of their data. Learn what DaaS means, why and how companies are leveraging it, and how to get started with a cloud-first, DaaS-based strategy for data integration, storage, and management.
Shared Services are a growing trend because allow multiple business units to use a single IT service capability. They aim to maximize utilization of resources, increase efficiency, reduce costs and also create opportunities for quality improvements. However, ineffective governance can undermine the benefits that organizations seek from shared services.