Creating an Agile Center of Excellence (ACoE) is a popular way to try to impose structure and improve performance. However, simply establishing an ACoE does not guarantee you will be successful with Agile.
To remain relevant in times when disruption is around the corner, enterprises will need to think like digital native enterprises and embrace platform thinking. Moreover, they need to build platforms that enable speed, agility, and easy access to real-time data for analysis and decision making.
Cognitive service management is the application of artificial intelligence tools to service management processes. The new technology promises to enhance existing IT operations processes with natural language processing and machine learning applications, which will...
The instability of the critical systems generated significant losses in sales and reduction in the volumes of products distributed to customers. Due to these reasons, the business was very dissatisfied with the services provided by the IT area.