by Caro | Dec 15, 2020 | Newsletters
Introduction Creating an Agile Center of Excellence (ACoE) is a popular way to try to impose structure and improve performance. However, simply establishing an ACoE does not guarantee you will be successful with Agile Transformation. Organizational constraints,...
by Caro | Dec 9, 2020 | Newsletters
Introduction Traditionally market squares, shopping centers and neighborhood stores; among others, have been the scenarios where producers and consumers have interacted to exchange goods and services, although with a very limited generation of value, due to the high...
by Caro | Dec 2, 2020 | Newsletters
Cognitive service management is the application of artificial intelligence tools to service management processes. The new technology promises to enhance existing IT operations processes with natural language processing and machine learning applications, which will...
by Caro | Nov 1, 2020 | Newsletters
The instability of the critical systems generated significant losses in sales and reduction in the volumes of products distributed to customers. Due to these reasons, the business was very dissatisfied with the services provided by the IT area. After reviewing the...
