Approach
IT Business Dashboard implementation
In a company in the Retail sector we implement a Control Board with KPIs aimed at measuring the impact of IT services on the business. Through this dashboard the operation was monitored according to the criticality of the activities carried out by IT.
BENEFITS:
We reduced the business impact caused by problems in IT services, by> 35%.
The customer satisfaction indicator (NPS – Net Promoter Score) increased by 30%.
Time to resolve incidents and critical IT requirements was reduced by 25%.
Approach
Cognitive Service Model
In a mass consumer company, users perceived a high level of bureaucracy in IT services. Usually, the resolution of the requests took a significant time and the users had effects on their productivity due to the exhaustive interaction with the service desk.
Approach
Professional IT Services & Technology Consulting
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam quis nostrud exercitation ullamco
Approach
Cognitive Service Model
In a mass consumer company, users perceived a high level of bureaucracy in IT services. Usually, the resolution of the requests took a significant time and the users had effects on their productivity due to the exhaustive interaction with the service desk.
