Shared Services: Choosing the right governance model

Shared Services: Choosing the right governance model

Introducción Shared Services are a growing trend because allow multiple business units to use a single IT service capability. They aim to maximize utilization of resources, increase efficiency, reduce costs and also create opportunities for quality improvements....
Key factors for a successful Agile Center of Excellence

Key factors for a successful Agile Center of Excellence

Introduction Creating an Agile Center of Excellence (ACoE) is a popular way to try to impose structure and improve performance. However, simply establishing an ACoE does not guarantee you will be successful with Agile Transformation. Organizational constraints,...
Digital Platforms as enablers for Digital Transformation

Digital Platforms as enablers for Digital Transformation

Introduction Traditionally market squares, shopping centers and neighborhood stores; among others, have been the scenarios where producers and consumers have interacted to exchange goods and services, although with a very limited generation of value, due to the high...
Implementing a Cognitive Service Model

Implementing a Cognitive Service Model

Cognitive service management is the application of artificial intelligence tools to service management processes. The new technology promises to enhance existing IT operations processes with natural language processing and machine learning applications, which will...

Data Management Architect

The Data Management Architect role is to design, plan, monitor, and improve the organization’s Data Management functions. The central objective of this role is to ensure that the organization’s Data Management disciplines are running effectively, and meeting the...
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